Since its founding over 7 years ago, LetsTalk, Inc. has emerged as a high growth, profitable leader in the wireless e-retailer category. LetsTalk is uniquely committed to providing the best customer experience in the industry and developing the leading online destination for consumers in the category. Our vision is supported by blue-chip venture partners who are committed to the future growth and success of LetsTalk.
We are currently looking to expand our team with creative marketers who are committed to driving growth and further strengthening and developingthe LetsTalk brand.
LetsTalk.com offers a comprehensive rate and benefits package, including 401K and employee discounts on cell phones and accessories. Please respond with a resume and cover letter, including rate requirements.
Email (attachments are welcomed): jobs@letstalk.com
Accessory Merchandising Intern
San Francisco, CA
Internship Summary:
If you’re excited about mobile products and eCommerce, and want to gain behind-the-scenes experience in what it takes to sell products online, the Accessory Merchant Intern position at LetsTalk.com is a great opportunity.
The Accessory Merchant Intern position will provide a current or graduating student with valuable on-the-job skills, as well as knowledge in online merchandising and experience in running a business. LetsTalk.com will work with the University or college of the intern to provide the necessary paperwork for college credit.
We are looking for a dynamic self-starter with a passion for mobile accessories, online sales, research, competitive analysis and video. The ideal candidate will have leadership experience and multi-tasking capabilities from academic and extra-curricular activities (clubs, associations, teams, etc.).
What Would You Be Doing?
- Researching and choosing mobile accessories
- Competitive analysis to figure out appropriate accessory pricing
- Producing accessories for the Web
- Measuring sales, margin and effectiveness of product selection/placement/pricing.
- In essence, managing a business vertical for a summer.
Required Qualifications:
- You are a Junior or Senior majoring in marketing, merchandising, business, or related field.
- You are interested in mobile accessories and have an interest in learning online merchandising.
- You have good analytical skills and good writing skills.
- You have an eye for detail & are intellectually curious.
Additional Comments:
- Position is unpaid, based in LetsTalk’s San Francisco office.
- LetsTalk.com will work with the University/College of the intern to provide the necessary paperwork for college credit.
How to Apply:
Please contact us via email at internjobs@letstalk.com. Please send us your resume and a reason why you are interested in this opportunity. Thanks!
About LetsTalk.com
Founded in July, 1999, LetsTalk.com is a privately held company headquartered in San Francisco, California that provides an extensive selection of wireless products and services, as well as user-friendly comparison features to help people choose the cell phone, calling plan, and mobile accessories that best suit their needs - all at a great price.
Merchandising Intern
San Francisco, CA
Internship Summary:
If you’re excited about mobile products and eCommerce, and want to gain behind-the-scenes experience in what it takes to sell products online, the Merchandising Intern position at LetsTalk.com is a great opportunity.
The Merchandising Intern position will provide a current or graduating student with valuable on-the-job skills, as well as knowledge and training in online merchandising. LetsTalk.com will work with the University or college of the intern to provide the necessary paperwork for college credit.
We are looking for a dynamic self-starter with a passion for research, video, online sales & merchandising. The ideal candidate will have leadership experience and multi-tasking capabilities from academic and extra-curricular activities (clubs, associations, teams, etc.).
What Would You Be Doing?
- Search Engine Optimization: maximize our product description keyword relativity.
- Product Information updates: comb competitor and complimentary websites for pertinent/new information and enhance our own pages with links to software updates or new features.
- Video Production: as new products or accessories emerge, shoot 30 - 180 second videos to educate customers on products. Place vids on the site & on YouTube to promote site traffic growth.
- Carrier differentiation: use your great writing and editing skills to pinpoint the useful, non-biased (or gently biased) information found in Carrier marketing materials.
Required Qualifications:
- You are a Junior or Senior majoring in marketing, merchandising, business, or related field.
- You are interested in mobile products and technology, and have an interest in online sales & merchandising.
- You are a good writer.
- You have an eye for detail, are intellectually curious, and are able to meet deadlines.
Additional Comments:
- Position is unpaid, based in LetsTalk’s San Francisco office.
- LetsTalk.com will work with the University/College of the intern to provide the necessary paperwork for college credit.
How to Apply:
Please contact us via email at internjobs@letstalk.com. Please send us your resume and a reason why you are interested in this opportunity. Thanks!
About LetsTalk.com
Founded in July, 1999, LetsTalk.com is a privately held company headquartered in San Francisco, California that provides an extensive selection of wireless products and services, as well as user-friendly comparison features to help people choose the cell phone, calling plan, and mobile accessories that best suit their needs - all at a great price.
Social Media Intern
San Francisco, CA
Internship Summary:
If you’re a whiz at social media and love interacting with others on Twitter, Facebook, Friendfeed, Flickr, YouTube, forums, and blogs, this is a great opportunity to gain cutting-edge professional Web 2.0 experience.
The Social Media Intern position will provide a current or graduating student with valuable on-the-job skills, as well as materials they can show as “published.” LetsTalk.com will work with the University or college of the intern to provide the necessary paperwork for college credit.
We are looking for a dynamic self-starter with a passion for marketing, public relations and new media. The ideal candidate will have leadership experience and multi-tasking capabilities from academic and extra-curricular activities (clubs, associations, teams, etc.).
What Would You Be Doing?
- Video blogging, tweeting, blogging, googling, friendfeeding, engaging, etc.
- Support LetsTalk’s presence across social networks (Facebook, Twitter, YouTube, etc)
- Help with social media strategy and execution
- Craft and publish written blog posts, as well as short videos
- Post photo or video updates using your mobile phone • Evaluate the impact of our online social media strategy
- Follow Google Alerts of LetsTalk.com and help track “ social media ROI” (return on influence)
- Profile mobile phone companies, products, and other mobile blogs
Required Skills and Experience:
- You are a Junior or Senior majoring in communications, media, journalism, marketing, PR, or a related field.
- You love the internet and love engaging and interacting with people in social networks (Twitter, Friendfeed, Facebook, YouTube, etc.).
- You are a good writer.
- You are interested in mobile products and technology.
- You are intellectually curious and creative.
- You are able to meet deadlines.
- You have a blog and are up to speed on how to social networks to promote your blog.
- You know how to edit videos.
Additional Comments:
- Position is unpaid, based in LetsTalk’s San Francisco office.
- LetsTalk.com will work with the University/College of the intern to provide the necessary paperwork for college credit.
- Editorial, design, and video production support and guidance available.
How to Apply:
Please contact us via email at internjobs@letstalk.com. Please send us your resume (with links to your blog or published videos, if you have them) and a reason why you are interested in this opportunity. Thanks!
About LetsTalk.com
Founded in July, 1999, LetsTalk.com is a privately held company headquartered in San Francisco, California that provides an extensive selection of wireless products and services, as well as user-friendly comparison features to help people choose the cell phone, calling plan, and mobile accessories that best suit their needs - all at a great price.
Associate Web Producer
San Francisco, CA
In this entry level position as an Associate Web Producer, you will become a key player on the Marketing team. You will be managing the day-to-day interface development and execution of the LetsTalk.com e-commerce platform. You will be assisting the Executive Producer on various tasks and will be responsible for collaborating with key business stakeholders, gathering requirements, defining creative deliverables, managing project timelines and contributing to the overall strategy for improving website conversion rates. Additionally, you will be managing and optimizing organic search listings (SEO), social media platforms, contributing to content efforts as a content producer, Facebook and Twitter moderator, and monitoring/reporting on various aspects of website performance/user engagement on a regular basis.
Measures of Success:
- Conversion Rate
- Average Order Size
- User Frequency
- Organic Search Ranking
- Consumer Feedback
Key Responsibilities
- Collaborate with leaders of the e-Commerce, Marketing and Merchandising teams to assess business requirements
- Manage day-to-day tasks on projects relating to new product development, user interface improvement, and ecommerce platform development
- Responsible for ensuring on time delivery of design comps and defining specifications for UI improvement, consumer experience enhancements, marketing and merchandising tool development, etc.
- Assist in the development of the LetsTalk.com value proposition and manage all aspects of web design/collateral adhering to LetsTalk.com brand standards
- Advocate for search engine optimization efforts and ensure that the LetsTalk.com website adheres to industry best practices
- Facilitate consumer research, usability testing, and market research
- Manage and optimize social media platforms externally (Twitter, Facebook, YouTube) and internally (Tonemine, Ask a Merchant, DropSpot, User Reviews)
- Define content strategy and oversee the production of content across various contributors
- Manage our internal CRM email management tool
- Oversee SEO/SEM programs and Web Analytics
Qualifications/Requirements
- BA/BS or similar
- 1-3 years experience in internet retailing/marketing, with at least 1 year of team management experience
- Web production and/or development experience, which can include requirements gathering, implementation, QA and/or deployment
- Basic understanding of usability and experience in creating conversion oriented web pages
- Experience working with creative and business resources
- Experience interpreting business requirements into actionable design projects and e-commerce solutions
- Strong analytic and organization skills, especially in assessing website performance, identifying consumer behavior, and calculating ROI
- Experience with the following: Social Media, Graphic/Front End Design, SEO/SEM, Google Analytics & Webmaster Tools, Affiliate Marketing, Usability
- Basic website project management/web development and production
- Understanding of web technologies and client-server architecture to build dynamic/database-driven website
- Familiarity with e-commerce systems, SQL databases, HTML, PHP, JavaScript, and other web programming languages a plus
- Candidate must be proficient in Microsoft Office applications
- Online retailing, and/or shopping site experience a big plus
- Must be technically-oriented and possess extreme attention to detail
- Must be self-motivated with the ability to take direction and work independently with little supervision
- Must have the ability to manage multiple projects simultaneously in a fast-paced, deadline-oriented environment
- Must be goal oriented, results driven, committed and willing to do whatever it takes to meet your business objectives
- Must have the ability to overcome obstacles and rally internal and external folks to achieve aggressive goals
- Excellent written and verbal communication skills
Please email your responses to prodjobs@letstalk.com with "Associate Web Producer" in the Subject Line.
Call Center Customer Service Representatives
Dallas - Fort Worth Area, TX
We are seeking call center customer service representatives with at least one years of call center experience, preferably in wireless industry. Our customer service representatives will be responsible for handling inbound phone calls and making every effort to provide world class satisfaction and service levels for our customers.
Responsibilities include, but are not limited to:
- Candidate will be responsible for answering inbound customer service calls for an online retailer in a queued call center environment.
- This position does require seniority-based shift scheduling and will require some weekend and holiday work.
- The candidate will be responsible for meeting established center performance and quality standards.
- Attendance and attention to detail are critical to this position.
- Requires at least one year of experience in a major call center environment (any industry), preferably in the wireless industry.
- A High School diploma or GED is also required.
- Professional verbal, written, and email communication skills.
- Ability to learn new processes, and products quickly.
- Ability to negotiate win-win solutions for the customer and the company.
- Ability to manage multiple priorities in a team environment with minimal supervision.
- Ability to work in a fast-paced environment.
Call Center Sales Representatives
Dallas - Fort Worth Area, TX
We are seeking call center sales representatives with at least two years of retail sales experience, preferably in wireless industry. Commission based sales experience is highly recommended. Our sales representatives will be responsible for handling inbound phone calls and making every effort to maximize and convert each call into an order.
Responsibilities include, but are not limited to:
- Stay current on all products and services offered by LetsTalk.
- Provide timely, accurate, high quality support to LetsTalk.com customers in a Web-enabled call center.
- Meet and or exceed customer expectations, as well as department objectives, for the purpose of enhancing customer relations and increasing company revenue.
- Communicate any suggested improvements that would simplify or improve current processes.
- Cross sell value added products when appropriate.
- Provide back-up support/assistance for Online Customer Service and Outbound Customer Service in times of demand (upon manager request).
- Commission-based sales experience highly recommended.
- Professional verbal, written, and email communication skills.
- Ability to learn new processes, and products quickly.
- Ability to negotiate win-win solutions for the customer and the company.
- Ability to manage multiple priorities in a team environment with minimal supervision.
- Ability to work in a fast-paced environment.
Director of Engineering
San Francisco, CA
As Director of Engineering, you will be responsible for LetsTalk’s entire codebase of web-related eCommerce applications including the architecture, design, coding, integration and maintenance of web and database applications, as well as the implementation and automation of back end systems.
Qualifications / Requirements:
To be considered for this position, you must possess:
- A bachelor's degree in a programming-centric field.
- At least eight years of experience building customer-centric applications.
- In-depth knowledge of web architectures, technologies, and design as used in a production environment.
- Significant experience discussing and mentoring others on topics such as scalability, optimization, and relational database design.
- The ability to work with a diverse group of co-workers, understand customer needs, and develop solutions to meet those needs.
- Excellent written and verbal communication skills.
- Strong expertise in most, if not all, of the technologies detailed below.
Desired Experience:
We are particularly looking for candidates with experience and aptitude in the following areas:
- PHP programming.
- SQL database design. MySQL expertise, in particular.
- Javascript experience, particularly with Web 2.0.
- HTML, XML.
Other useful experience includes:
- Data warehousing experience.
- Unix/Linux experience.
- Apache web server experience.
- Unix shell scripting, Perl scripting.
LetsTalk.com offers a comprehensive salary and benefits package, including 401K, pre-IPO stock options, and generous employee discounts on cell phones and accessories. Our exclusively located office is situated downtown near convenient public transportation.
Please email your responses to engrjobs@letstalk.com with "Director of Engineering" in the Subject Line.
Strategic Partnership Manager
San Francisco, CA
In addition to our own web store at www.letstalk.com, LetsTalk leverages our vendor relationships, proprietary e-commerce platform, and wholly owned customer-service and fulfillment centers to power private-labeled and co-branded online retail stores for a variety of partners. We partner with a large portfolio of leading consumer brands to create the stores and drive online sales of wireless products and services.
Strategic Partnership Managers are responsible for the day-to-day management of these partners and for ensuring their ongoing success. Your mission is to deepen our strong relationships with our partners and to increase the performance and profitability of our partner stores. You will report to the Director of Strategic Partner Management and work collaboratively with our Marketing, Merchandising, Production, Development and Operations teams. The position is in the Marketing department.
SPECIFIC ROLES AND RESPONSIBILITIES
Account Management:
- Serve as primary day-to-day contact for a portfolio of partner
- Manage and optimize existing partner relationships
- Manage sales forecasts, deal term structures, and develop financial models to determine effectiveness of programs
- Work with the various marketing teams internally to support the partner
- Develop relationships to cultivate strategic alliances and ensure partner retention
- Coordinate and administer all partner communication, reporting, tracking, contracts, etc.
Project Management:
- Define requirements for new partner launches
- Coordinate with technical project managers to execute against the partner needs
- Set realistic timelines and ensure that deadlines and requirements are met or exceeded
- Develop and lead internal departmental projects as needed
QUALIFICATIONS / REQUIREMENTS
The ideal candidate will be a strong communicator, superior multi-tasker, proactive, enterprising, great at meeting multiple deadlines, and comfortable with Excel, Powerpoint, and web based analytics. This position also requires excellent presentation, analytical, organization, and account management skills. Our environment is very fast-paced, and requires someone who is a fast learner, hard working, flexible, detail-oriented, analytical, and comfortable working with multiple teams. A passion for marketing, e-commerce and wireless is essential to your success.
To be considered for this position, you must have experience in the following fields:
- Account management
- Sales, business development, or partnership marketing
Additionally, ideal candidates will also possess the following experiences, skills, and attitudes:
- Bachelor’s degree required; MBA a plus
- 5+ years of business experience
- Online customer acquisition marketing experience
- Website analytics and optimization experience
- Entrepreneurial mindset and spirit
- Self-motivated with the ability to work independently with little supervision
- The ability to manage multiple partners and projects simultaneously in a fast-paced, deadline-oriented environment
- Goal-oriented, results-driven, committed and willing to do whatever it takes to meet your business objectives
- The ability to overcome obstacles and rally internal and external folks to achieve aggressive goals
- Excellent written and verbal communication skills
A brief analytical assessment will be required of all candidates to be completed prior to interviewing. These will be emailed to you following receipt and acceptance of your résumé. LetsTalk.com offers a comprehensive salary and benefits package, including 401K and employee discounts on cell phones and accessories. Our fun and casual office is located downtown near convenient public transportation.
Please email your responses to mkjobs@letstalk.com with "Strategic Partnership Manager" in the Subject Line.
Web Developer
San Francisco, CA
As a Web Developer, you will be responsible for the development of web-related eCommerce applications including the design, coding, integration, support, and maintenance of web and database applications, including the implementation and automation of back end systems.
Qualifications / Requirements:
To be considered for this position, you should possess:
- A bachelor's degree in a programming-centric field.
- A year of experience building database-driven web applications in a production environment.
- Knowledge of web architectures, technologies, and design
- The ability and desire to work with a diverse group of co-workers, understand customer needs, and develop solutions to meet those needs.
- Excellent written and verbal communication skills.
- Familiarity with most, if not all, of the technologies detailed below.
Desired Experience:
We are particularly looking for candidates with experience and aptitude in the following areas:
- PHP programming.
- SQL database design. MySQL expertise, in particular.
- Javascript experience, particularly with Web 2.0.
- HTML, XML.
Other useful experience includes:
- Data warehousing experience.
- Unix/Linux experience.
- Apache web server experience.
- Unix shell scripting, Perl scripting.
LetsTalk.com offers a comprehensive salary and benefits package, including 401K, pre-IPO stock options, and generous employee discounts on cell phones and accessories. Our fun and casual office is located downtown near convenient public transportation.
Please email your responses to engrjobs@letstalk.com with "Web Developer" in the Subject Line.
